1.2 Legal Agreement
1.3 User Account
1.4 Access to Accounts; Roles and Permissions
1.5 Account Ownership
Violation of these terms of use may result in termination of your account and legal action.
4.2 Cancellation by Siteuo
2.2 Payment Providers
2.3 Events
2.4 E-Commerce Acknowledgments and Warranties
4.2 Copyrights
Siteuo Refund and Cancellation Policy :
At Siteuo, we are committed to providing exceptional service and support for our AI website builder platform. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services. By using Siteuo, you agree to the terms stated herein.
1. Subscription Plans
Siteuo offers services on a subscription basis with various plans designed to meet different needs. Subscriptions are available on a monthly or annual basis, with different features and support levels. We also offer a completely free subscription plan without any payment required.
2. Free Trial Period
Siteuo provides a 14-day free trial period for new users. During this period, you can explore and evaluate our services without any charge or the need to provide credit card information. If you decide to continue using Siteuo after the trial period, you will be required to select a subscription plan and provide payment information.
3. Cancellation Policy
3.1 During Free Trial Period
You can cancel your trial at any time during the 14-day free trial period without incurring any charges. After cancellation, your account will be deactivated immediately, and you will lose access to the platform's features.
3.2 Monthly Subscriptions
You can cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle. You will not be charged for the following months, and you will retain access to the platform until the end of the paid period.
3.3 Annual Subscriptions
For users who purchase an annual subscription and pay the full amount in advance, you are eligible for a full refund if the request is made within 14 days from the date of purchase. After the 14-day period, cancellations will not be eligible for refunds, but you will retain access to the platform for the remainder of the paid subscription period.
4. Refund Policy
4.1 Eligibility for Refunds
Refunds are available for clients who have purchased an annual subscription and paid the full amount in advance. The request must be made within 14 days of the purchase.Refunds will be granted if you experience significant technical issues with our platform that cannot be resolved by our support team within a reasonable timeframe.
4.2 Refund Process
To request a refund, please contact our support team at support@siteuo.com with your account details and a description of the issue.Refund requests will be reviewed and processed within 7-10 business days. If approved, the refund will be credited to the original payment method.
5. Changes to Subscription Plans and Pricing
Siteuo reserves the right to modify subscription plans, features, and pricing at any time. Any changes will be communicated to you in advance. If you do not agree with the changes, you may cancel your subscription before the new terms take effect.
6. Contact Us
If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact our support team at support@siteuo.com.
By using Siteuo's services, you acknowledge that you have read and agree to this Refund and Cancellation Policy.